CANCELLATION & RETURN POLICY

CANCELLATION & REFUND

To cancel your order, please notify us at thursdayrays@gmail.com within 12 hours after order has been placed. No cancellation will be accepted if you notify us after the stipulated time period. This is because chances are that your order might have already been processed. In these cases, we will not be able to make any changes. Cancellation and exchanges during sale period is not allowed.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which can take up to 30 days.

LATE OR MISSING REFUND (if applicable)

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at thursdayrays@gmail.com.

RETURN MAIL FOR EXCHANGE / RETURN OF ITEM

If there are any unforeseen circumstances whereby the products need to be exchanged/returned, please refer to the following.

Incorrect Item Received
If you believe you have received the wrong item, contact us at thursdayrays@gmail.com with the email titled “Incorrect Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.

Defective Item Received
If you believe you have received a defective item, contact us at thursdayrays@gmail.com with the email titled “Defective Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect. 

Guidelines for return mail for exchange/return of item

Please note that the return postage back to us will be responsible by buyer, in the case of an approved exchange case.

1. Please ensure that the item is in original condition, original plastic packaging and in original gift box. 
2. It should be mailed in a mail box to prevent any damage in transit.
3. Mail the parcel with registered tracking number to ensure delivery of return parcel. The shipping fee for exchanged item(s) back to buyer will be responsible by the buyer.
4. Depending on where you live, the time it may take for your exchanged item(s) to reach you, may vary.

Upon receiving your email, we will assess your situation on a case by case basis.